We strive to exceed your expectations with superior Customer Service

You won't find any call centers at RPS by PPI. You have your own professional Payroll, Tax, Workforce Time Management, and Human Resource Customer Service Representatives who are dedicated to responding to your needs. Rest assured, we have never outsourced Customer Service to another country…and we never will!

RPS Client Access


General Ledger Questions

HR Help - Hawaii

Taxbrowser Access

Contact your CSR at (808) 676-3030 or email customerservice@reliablehi.com and they will get you signed up. Or Click here to sign in.

Workforce Time Management

  • 2017 Calendar Holiday Schedule
    • RPS Calendar for 2017
    • New Year's - Closed Monday, January 2
    • President’s Day – Closed Monday, February 20
    • Memorial Day - Closed Monday, May 29
    • Independence Day - Closed Tuesday, July 4
    • Labor Day - Closed Monday, September 4
    • Thanksgiving - Closed November 23 and 24
    • Christmas Eve - Closed at Noon Friday, December 22
    • Christmas Day - Closed Monday, December 25
  • Payroll Debit Cards

    Please have the employee call the number on the back of their card.

    If you need further assistance, please contact us at (808) 676-3030, or email us at customerservice@reliablehi.com

  • Rx Prescription Discount Card

    As a resident of Hawaii, you and your family have access to a statewide Prescription Assistance Program (PAP). This card will provide you with Rx medication savings of up to 75% at more than 56,000 pharmacies across the country including Kmart, Long’s, Safeway, Target, Walgreens, and many more. You can create as many cards as you need. The card is pre-activated and can be used immediately!

    Click here to create and print your FREE discount prescription drug card. (This program is not provided by Reliable Payroll Service by PPI (RPS by PPI). The link is provided only as a courtesy. Hawaii Rx Card and RPS by PPI are neither partners nor joint venturers, and neither RPS nor Hawaii Rx Card is or will be held liable for the acts or omissions of the other.)

  • Updates

    Your 2016 FUTA Credit Reduction Tax Liability Has Increased

    There is an additional Federal Unemployment tax (FUTA) liability due because of the Credit Reduction for California employers. As a result, California employers are required to pay this additional FUTA tax.

    • A California employer will pay an additional $126.00 per employee who has earned $7,000 or more in 2016.
    • This additional tax must be collected by PPI in order to complete your 2016 year-end returns.

    If you have any question regarding the FUTA credit reduction, please contact your Customer Service Representative, or visit the IRS website at www.irs.gov.


  • Allowances or Exemptions

    Personal exemptions reduce the employee's taxable income on their Form 1040 (US Individual Income Tax Return). Withholding allowances free approximately the same amount of wages from income tax withholding and therefore approximate the employee's tax liability at the end of the year. Exemptions and allowances may be used synonymously.

    An employee is entitled to federal withholding allowances for himself, his spouse, and his dependents. The value of the exemption used by upper income persons is reduced and phased out when adjusted gross income reaches specified levels. Check with your tax professional for definitive advice on allowances/exemptions.

  • Bonus or Supplemental Wages

    Bonus or Supplemental wages are compensation paid to an employee in addition to regular wages and include, but are not limited to, bonuses, commissions, overtime pay, accumulated sick leave, severance pay, awards and prizes, back pay, retroactive wage increases, and payments for nondeductible moving expenses.

  • Cafeteria, FSA, and HSA Plans

    Cafeteria plans, or flexible benefit plans, FSAs (Flexible Spending Agreements), and (Health Savings Accounts) HSAs are employee benefit plans, authorized by Internal Revenue Code Section 125, under which employees may choose from among two or more benefits (consisting of cash and qualified benefits) offered by an employer. Employee deductions to fund the benefits are exempt from federal income tax, FICA, and, in some states, state income tax, withholding.

    Benefits that may be offered under a FSA or cafeteria plan include accident and health insurance, dependent care assistance, group legal services, group term life insurance (with some restrictions), and additional vacation days.

  • Deductions

    This is an amount that is, or may be, subtracted from an employee's paycheck. Deductions can be taken pre-tax or after tax depending on the type of deduction. The employee must agree to have deductions withheld from their paycheck.

  • Deferred Compensation Plan (401k)

    Deferred compensation plans are employee benefit plans, under which employees may contribute a percentage of wages to tax deferred savings plans rather than receive the amounts as current compensation. The most commonly used deferred compensation plan is the 401(k) plan.

    Employee contributions to 401(k) plans are exempt from federal income tax and, in some states, state income tax withholding but are not exempt from FICA withholding. Employer contributions, made on behalf of the employee, are also exempt from federal income tax withholding. Contributions and earnings accumulate tax free until distributed to the employee at retirement.

    The maximum amount that an employee can elect to defer is adjusted annually for inflation. There are "catch-up" provisions available for employees over the age of 50. Check with your plan administrator for details.

  • Dependents

    To find out who you can claim as a dependent, please Click here to take the online “interview” on the IRS website.

  • Federal Insurance Contributions Act (FICA): Social Security & Medicare Tax

    The taxes imposed under this law fund social security. Every employer is required to match the current social security tax rate imposed the employee's first earnings up to a specified maximum taxable wage, as well as the Medicare tax rate imposed on all of the employee's taxable wages. No credits or withholding exemptions are permitted for the calculation of FICA taxes. When there is more than one employer, each must withhold FICA tax from the employee up to the taxable wage base.

  • Garnishment

    A garnishment is a court action initiated by a creditor in an effort to obtain a part of an employee's earnings before the earnings are turned over to the employee.

    I have just received a garnishment order for one of our employees; do I need to send it to you?

    Yes. We will program that garnishment in the system for that employee with a payment check to arrive along with your payroll. Fax the notice to the attention of your CSR at: (808) 676-3031, or call your CSR at (808) 676-3030 and give them the information.

  • Gross Pay

    Wages, before necessary taxes and voluntary deductions have been withheld.

  • Manual Checks: how do I get the net figure?

    Our online clients have an easy-to-use tax calculator built-into their software. Call us at (808) 676-3030, or use the paycheck calculator under Client Tools. This information should be reported with your next payroll.

  • Moving: what do we need to do?

    If you are changing your legal address with the IRS, complete and submit IRS Form 8822. You can find the form on the IRS website www.IRS.Gov. After submitting Form 8822 to the IRS, please forward a copy to your CSR. If your legal address is not changing then just let your CSR know to make the changes for delivery in the payroll system.

  • Net Pay

    Also known as Take Home Pay, it is the income left after necessary deductions and taxes have been withheld.

  • Quarterly Tax Returns

    Payroll tax must be paid by all employees and employers. It is paid by employees when their employer withholds it from their paycheck; the appropriate amount also paid by the employer. Employers who pay wages to employees are required to prepare and file various Internal Revenue Service (IRS) Forms on a quarterly and annual basis.

    When can I expect to receive copies of my quarterly tax returns?

    You may view Quarterly Summary Reports online via your Taxbrowser account. Client copies of the returns will be shipped within 30 days after the end of the quarter.

  • Tax Notice: what should I do?

    Once you have determined the notification is related to payroll taxes you should send a copy of the notice to us. Fax to (808) 676-3031 attention Tax Department. After receiving the notice it will be logged in the Taxbrowser. You may track the status of this notice via the Taxbrowser which can be accessed here.

  • Allowances or Exemptions

    An employee who receives cash tips in excess of a specified amount in a month must report them to his employer by the 10th day of the following month. Employers are subject to FICA taxes on the reported tip income.

    If a tipped employee also earns regular wages, the amount to withhold on tips should be figured as if the tips were a supplemental wage payment. If income tax was withheld from regular wages you may withhold on the tips at a flat rate or you may add them to the regular wages and withhold as if the total were a single wage payment. If income tax was not withheld from regular wages, the supplemental rate may not be used.

  • Unemployment Insurance Rates

    State Unemployment Insurance (UI) benefits are available for workers who are unemployed through no fault of their own. Eligibility for UI benefit amounts and the length of time of the benefits are available, are determined by state law and vary depending on where you live. Unemployment benefits are provided by state UI programs within guidelines established by Federal law. In Hawaii, UI benefits, including Emergency Unemployment Compensation and Federal Additional Compensation are taxable income.

    I received a notification that my unemployment rate has changed.

    Fax or email a copy of the notification to your CSR immediately in order to update your tax files.

  • Vacation Accrual Set-up and other features

    All RPS by PPI products will calculate accurate Vacation/Sick and PTO (paid time off) accruals and reporting. Our online clients have this feature built-into their software. If you are not an online client, you will need to contact your CSR to add your business’ accrual rules to your payroll.

  • Withholding (Federal, State, Local Taxes)

    What should my employees' withholding be? The W-4 form that the employee has completed will show you the employee’s withholding requirements, or use the W-4 Assistant. Filing or Marital Status can be: Single, Married Filing Jointly, Married Filing Separately, Head of Household, or Exempt. Each employee must indicate their status to their employer, preferably on the W-4 form, and the employer must withhold according to the correct employee table.

    Federal rates are established by the Internal Revenue Service, usually on an annual basis. In recent years, however, the rates and withholding has been changed more than once throughout the year.

    Federal withholding information includes:

    • Personal exemptions
    • Social Security (Old age, survivors, and disability insurance)
    • Medicare basic hospital insurance
    • FUTA wage base and rates


Click here to join your scheduled session.

Our Online Training and help sessions are by invitation only. Should you wish to attend, please Contact Us, or call us at (808) 676-3030 and we will be happy to help you!

These calculators are intended to provide you with estimates, but are not guaranteed to exactly match results achieved during the actual payroll processing cycle. We think that the W-4 Assistant is a great tool to make part of your new hire process.

  • Bonus Aggregate Calculator
  • Calculate a Bonus check using the aggregate method.

  • Bonus Percentage Calculator
  • Calculate a Bonus check using the percentage method.

  • Gross Up Paycheck Calculator
  • Calculate the gross check based on what you want the net amount to be.

  • Hourly Paycheck Calculator
  • Calculate take home pay based on up to six different hourly pay rates that you enter.

  • Paycheck Calculator
  • Calculate your net or "take home" pay. Salaried employees can enter either their annual salary or earnings per pay period.

  • Tip Tax Calculator
  • For our calculations, we assume that the tip is already received by the employee.

  • W-4 Assistant
  • This tool will take you step by step through the process of filling out an IRS Form W-4. The W-4 form determines how much of your pay is withheld to pay Federal, and in some cases, state and local taxes. Be sure to print an official copy to give to the payroll department at your company.

These links give you quick access to payroll-related forms from State and Federal agencies.

Federal, Payroll, and State Links

Please click here to access Federal, State, and other links on our parent website.

Federal Limits

Please click here to access Federal Limits on our parent website.

Check this page for the latest software updates and resources available. Application downloads may require a user name and password.

For login assistance, please refer to the installation or upgrade instructions, or contact Customer Service at (808) 676-3030. Please fill in online and print for improved legibility when faxing or emailing.

You will need Adobe® Acrobat® Reader® to view and print these documents.

Evolution Utilities and Payroll Software

Click here to Download the Software from our parent website.

Forms and Agreements

Click here to Download the Forms from our parent website.


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Our company goal is to differentiate ourselves from the competition by providing accurate and timely payroll processing with personal one-on-one support service.

Customer Resource Center

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